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Have a feature idea or feedback on how we can improve Hudu?
Track SPF/DMARC/DKIM activity in website version history
Currently, changes to SPF, DMARC, and DKIM records are not captured in the version history for websites. Reasoning: some third parties manage domains for our customers, and mistakes sometimes happen during record transfers, resulting in records being deleted. Having the ability to see past records when changes occur would help identify what was lost or changed and when.
Markdown Text Editor
Add a markdown editor option so users can write and edit content in markdown instead of pasting/importing/export with the current text editor.
Make the password search and company filter order the same in the Chrome extension and the ScreenConnect helper
The Chrome extension and the ScreenConnect helper put the password search and the company filter in opposite order: ScreenConnect helper: “Search all passwords” is on top, “Search companies” is below it. Chrome extension: the company filter (“All Companies”) is on top, “Search passwords” is below it. Our techs use both tools all day, often switching between them during the same ticket. Because the fields are flipped, we keep typing into the wrong box: a password search ends up in the company filter, or a company name ends up in the password search. Request: use the same layout in both extensions, so the password search and the company filter are always in the same position. Either order is fine, as long as it’s consistent.
Portal Access Concerns
I have some concerns with the User Portal changes in v2.47, specifically around password visibility and permissions. First, passwords stored in a client's root folder appear to be accessible to portal users by default. From a security standpoint, I'd prefer a default-deny approach that follows the principle of least privilege. Access should be explicitly granted rather than requiring administrators to take additional steps to restrict it. This is particularly concerning for existing passwords that may have been created without any expectation of being accessible through the User Portal. We shouldn't have to reorganize credentials into subfolders or modify individual records simply to maintain their existing level of access. Second, relying primarily on folder-based permissions creates unnecessary complexity. For example, if John needs access to Password 1 and Password 2, but Janet only needs Password 2, we now have to create separate folders to accommodate those permissions. Since a password can only reside in one folder, this also forces us to organize credentials around access requirements rather than their logical purpose. I understand the goal was to move away from the previous portal's permission model, and I can appreciate the benefits of folder-based permissions for managing access in bulk. However, I think there should still be an option to restrict access by default and grant permissions at the individual password level. Ultimately, I'd like to see folder-based permissions and individual record sharing coexist. That would provide flexibility without compromising least privilege or creating unnecessary administrative overhead.
Secure notes: send to a recipient directly from Hudu
Secure notes currently produce a link that the technician has to copy and deliver through another channel. We’d like a “save and send” option that lets the technician enter a recipient and have Hudu deliver the link directly. Optional SMS delivery through a third-party SMS provider would be a further improvement. This would let MSPs handle secure one-off sharing entirely in Hudu instead of relying on a separate tool.
Automatically retrieve website hosting data and allow customizable columns in the Websites overview
We would like two improvements to the website overview: Automatic retrieval of hosting data Customizable columns in the overview 1. Automatic retrieval of hosting data Hudu would automatically detect and store hosting details for each monitored website, so this information doesn’t have to be looked up and entered manually. Useful data points include: Hosting provider (for example, GoDaddy, WP Engine, AWS, Azure, Cloudflare) IP address the domain resolves to Name servers and DNS provider Registrar, if available Location of where the website is hosted. The data should refresh on a schedule so it stays accurate when a user changes hosts. 2. Customizable columns in the overview The overview currently shows data that can not be manually modified. We would like a notes page, or the ability to add custom fields to a website entry..
Numeric image width in the KB editor
Images in the new editor can only be resized by dragging the handles, so there is no way to set an exact width. Please add a way to enter a numeric width for an image, so that screenshots in an article can share a consistent size and layout. This matters most for step by step articles with many screenshots, where dragging by eye gives uneven results.
Option to render emojis as native characters in the editor
In the new Notion-style editor, emojis are rendered as image files from an external emoji set instead of as native Unicode characters. Emojis typed or inserted into an article are converted to images, and users can’t turn this off. This is a change from the previous editor, and some users find the image-based emojis look lower quality than the native emojis they’re used to. We’d like emojis to render as native Unicode characters, either as the default or through an account-level or user-level setting. Existing articles that already contain image-based emojis would ideally display natively as well under that option.
Preview KB article in both light and dark mode when editing
It would be great if you could add a light/dark mode switch when editing KBs so that you can easily check how the colors look on both before publishing. Otherwise you have to keep 2 windows open - one for each mode
Include Photos and Attachments in Backups
In addition to additional backup destinations aside from S3 it would also be beneficial to include attachments and photos in the backups.
Full Hudu Tenant Backup - More options like direct export locally
Hi, Could we get backup options other than just S3 buckets? Export locally to a ZIP or SMB share? I know ITGlue had local export options. Thank you!
Add asset field to search domain
Much like adding a field to table view, it’d be useful if we could designate a field to be included in searches e.g. if an asset has a serial number tick the box in the template so that entering one of those assets serial number in the search bar brings up the asset.
Halo Integration - Auto archive or delete inactive Halo assets
Create an option in the Halo integration to automatically archive or delete assets marked as “inactive”. This will simplify the clean up process within Hudu when asset statuses change in Halo.
Portal Users have JIT Provisioning Capability
From Hudu v2.47 Portal Users can now login using SSO/SAML credentials. For this to work a license needs to be available, then the user logs in for the first time and is assigned a default JIT profile, then the user can be downgraded (if that's the right word) to a Portal User, freeing the license. Whereas if portal_user could be set as an Entra hudu_user_role claim the user creation process and role assignment can be automated via SSO.
Checkboxes in Processes to include an X or (Didn't Do) option
This may seem like a silly/simple thing, but it would be great to have two options when checking a box in a Process Run. The green tick to indicate that the task or subtask is completed, and a red X to indicate that the task or subtask is acknowledged but not completed. This would saves us having Process Runs stuck at 20 - 50 - 80% indicated incomplete Processes because the person completing the Run has an edge case where a specific Task or Subtask cannot be confirmed done. A green tick always indicates that task was done, which isn't how things always work. I appreciate that there's a "note" section under the Task, but that isn't as intuitive as a simple X. And I appreciate that Tasks could be worded around it, but that isn't a great solution either. If you agree, this might be a very simple and useful addition?
Unifi OS SSID
Requesting SSID sync support, specifically: - Sync each SSID per site into a chosen asset layout, with an Asset Layouts option similar to the existing device categories - Include SSID name, security type, linked network/VLAN, band, enabled status, and guest flag - Optionally store the WiFi passphrase as a linked Hudu Password - Relate each SSID to its network in IPAM and to the access points broadcasting it
Add Windows Passkey Manager Support
The Passkey support in Hudu lacks the ability to integrate with Windows. It makes it impossible to login with a Passkey stored in Hudu when using the Exchange-Online PowerShell module as one example. Here is a link to Microsoft's documentation for this feature: https://learn.microsoft.com/en-us/windows/apps/develop/security/third-party
Huntress Integration Identity Matching
The new Huntress integration create identity objects using the email address rather than attempting to match an existing object that contains the email address. Since we migrated from IT Glue our roughly 20k identities are created using the actual name of the user. Different matching options would make this more usable.
Huntress Integration Agent Sync
The new Huntress integration allows syncing of agents, but it assumes all agents will the same asset type in Hudu. We currently distinguish between user endpoint and servers. Is it possible to allow more elaborate mapping?