Browser Extension/Assist

Please add the company name and folder name next to each password in the Hudu browser extension.

It would be extremely valuable to have Hudu Assist functionality available directly within Autotask account views. Ideally, this would allow Hudu Assist to: Recognize the company(Account) record currently open in Autotask. Surface relevant KB articles, photos, passwords, and related items from Hudu. Enable fast referencing and in-context access without switching platforms.

Have the browser extension pull information from the current open page to suggest relevant KBs or related items.

Due to the way Firefox containers isolate session data, users are frequently prompted to reauthenticate when accessing Hudu in different containers. This is especially problematic for teams that rely on containers to separate client environments.

We would like the ability to selectively enable or disable specific features in the Hudu browser extension. For example, we may want to allow only the Password Generator and the Screen Capture tools, while disabling access to My Vault or client credentials from the extension. Example Use Case: Enable Password Generator ✅ Enable Screen Capture ✅ Disable My Vault Access ❌ Disable Client Credential Autofill ❌

Bring browser extension to Safari

Please add the ability to edit images captured using the ScreenCapture browser extension. This would greatly improve flexibility and usability when documenting processes or creating templates or KB articles(if KB articles get added to this feature).

Currently, Hudu’s browser extension ScreenCapture supports static screenshots and step-based documentation. It would be highly beneficial if the extension also supported short video playback for recorded steps or processes. This would allow users to: Capture and replay real-time user flows. Provide clearer instructions for more complex processes. Reduce ambiguity by showing context that screenshots can't fully capture.

We find that when using the ScreenConnect helper tool, there are certain passwords we use disproportionately more than others, like domain administrators for example. I have tried things such as putting a period before the name to get it to appear at the top, but it is ignored, leaving our only option to be putting a number in front, which is mildly visually unappealing (1Domain Administrator).

From a security perspective, Screen Capture concerns me. I have no way to centrally control which users can record their screen or configure an interval to automatically delete stored captures. Additionally We've already had a tech forget that they turned it on and basically record half of their work day. They purged all of the recordings, but seems that some sort of alert beyond the blinking red dot on the toolbar may also be in order.