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Tools->Photos (Add this as a tool!)

Could we add a new tool that would be a collection of all the photos across assets? Basically a photo library that shows the asset the photo is linked to? This would allow us to add photos to the correct asset, but be able to get a quick visual view of a site as well.
This would be very helpful when trying to talk someone through someone onsite or getting an overview of what is in place at a site.

Status: Complete19 comments

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Comments19

  • Jordan changed status to In Progress
    Team•

    Aug 31, 2023

    • Pink Rice

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      Aug 31, 2023

      Jordan H.: I hope this is truly in progress. The connectwise location import has been “in progress” for 3 years. I unfortunately have lost hope in these improvements.

  • Blush Frog

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    Apr 6, 2022

    So just to note on this, as we dealt with the same issue. I created an asset called "Locations". In it, we keep the physical address of the client's office, even if it's a single office business.
    All photos, being the physical items they are, are bound to the Locations asset as opposed to say "photo of the server" attached to the "server" asset…because that doesn't make much sense.
    Photos gives you the ability to caption them (not super keen on how this works, I think the caption would be better served above the photo, not below it. Would be nice to hover over a picture and have the caption pop out in context, so we don't have to open every photo to see captions). So detailing where the items are within the "Location" asset isn't much of a problem.
    My service manager kept uploading photos of modems and routers to "Network" assets we created to track LAN configurations and such. That was problematic, as was tagging them on the assets related to the physical items themselves because then you'd have to hunt to find a photo you knew you uploaded.
    Just putting them all in "Locations" worked, and now we add the "Location" asset as a Related Asset so there's a quick link to all photos.
    Being able to "move" photos from "asset" to "asset" would be nice, so if a "photos tool" to view the full collection becomes available we can move them back to a more 1to1 relationship with their devices.
    Also would love to see pop out captions when hovering over photos, as mentioned above. It does show a caption under the photo, but it gets cut off rather quickly.

  • Purple Blueberry

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    Sep 1, 2021

    That sounds awesome - we do so much remote support these days especially since covid, and photos are absolutely essential for this.

  • Aquamarine Butter

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    Feb 23, 2023

    Is there an ETA on this?

  • Cyan Crab

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    Oct 15, 2021

    It would be nice to have an area to add photos… Such as site photos or documentation under assets for a cabinet, servers, etc.

  • Olive Gizmo

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    Aug 12, 2022

    I just emailed support about this yesterday… This would be great, so we can have an album for a client. It would also be great to have the asset that the picture is tagged to like a caption, so we know what/when that picture was taken.
    My thought for a workaround was similar…create a "location" asset, where it could be a building, a floor, room, rack, etc. Would make these into "albums".
    A cleaner solution would be to have a Photo Album that can have folders, sections, and have those assigned to another asset. This would also be able to "gather" all the photos that are already attached to the assets for the client.

  • Cyan Spacelab

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    May 1, 2023

    Sorting and clearly grouping the photos in order of time would be useful too. That way, we see the newest photos first and be able to look back at previous physical configurations.

  • Plum Burrito

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    Feb 3, 2022

    Any update on this? this will be great feature!

  • Indigo Magnetosphere changed status to In Review
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    Jun 9, 2021

    • Red Handle

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      Jun 9, 2021

      The Hudu Team: Nice! Thanks so much! :)

  • Red Handle

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    Feb 24, 2023

    We need ability to enter metadata or view metadata of the jpg or png file that was uploaded. Ability to enter a note about the photo is missing today, photos quickly have zero context in Hudu.