Template Folder Structure
Can we get the ability to push a knowledgebase template (including Folders) to multiple clients from a global area?
For example I want to push out a specific set of folders (and subfolders and docs within those folders) to all clients (or specific clients). It would be great if we can also keep the ability to update as things go.
This may be kind of related to Feature Request "Use Global KB as template for Company KB"
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Comments6
Olive Gizmo
Nov 13, 2025
This seems crazy to not have this feature, we are adopting Hudu now as a business but having to create this folder structure each time 50-60 times is such a pain, we just need a 'template' option when adding a new customer.
Yellow Coaster
Sep 28, 2025
+1 on this, would be very useful
Red Handle
Apr 22, 2025
Customer defaults. we have been asking for this for many other areas of the platform. Such as auto add all assets of select assets into the external portal. Myteam never clicks on 'add to portal' when they add incident reports, or new access points, etc. Drives me nuts! hudu has far too many manual processes that should be process driven!
Aquamarine Butter
Mar 20, 2025
The Hudu Team, this request has been here since 2020. How many more people upvoting it do we need to get some progress on it?
See similar requests that should be merged:
https://hudu.canny.io/feature-requests/p/folder-templates
https://hudu.canny.io/feature-requests/p/folder-groups-templates
https://hudu.canny.io/feature-requests/p/kb-folders-create-defaults-import-to-folder-options
https://hudu.canny.io/feature-requests/p/kb-default-folders-extended-across-all-clients
Purple Blueberry
Dec 28, 2023
This would be extremely helpful as migrating to Hudu now and we are trying to standardize everything.
Aqua Reindeer
May 30, 2023
This would be super helpful when adding 300+ clients that are using the same folder structure. Manual entry is very time consuming