Raise tickets easily from alerts.
Modifying as 2.1.0 now has much better alerting with tokens:
Webhooks are great for simple systems, but, unfortunately a lot of systems require authentication or are more complex :(
It would be nice that when a PSA is defined, we can have "Raise new ticket" as an option on alerts.
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Comments5
Yellow Coaster
Nov 14, 2023
It would be better if the alert was configured in a way that it only sends one email to our support email, which will create one ticket per expiration and we will configure the company contact. Currently, the system sends alert emails every day, based on "Trigger Alert X days before Expiring" specified, instead of notifying us once in advance.
The Hudu Team Until the full alert to PSA ticket request is reviewed, please add the option under Alerts to send the alert only once.
Purple Fries
May 16, 2023
This would be a huge plus for us as well. I was expecting this to be standard as most other integrations into our PSA currently can raise tickets when needed. It allows us to keep one source of record for all items needing attention by our clients technicians along with a record of if it was completed or not.
Aqua Reindeer
Dec 29, 2022
I agree with this feature request. Opening tickets based on alerts would be beneficial, especially for expirations. I currently receive an email when expiration is coming up, but to have the ability for Hudu to create a ticket under the correct client with the ability to configure priority and status would be amazing.
White Sunshine
Feb 24, 2021
I agree with this as well
Magenta Sun
Mar 12, 2020
That is a great idea. Having an option to create a ticket via PSA integration for assets expiring within a certain threshold as well as sending a webhook would be nice.