Assuming this is referring to links while writing KB Articles, I think "new window/tab" is best as my clients will click on a link and leave the documentation and not know how to get back to where they left off. That being said, having defaults would be great to better fit the preferences of different writers and reduce time spent editing links one at a time.
Jade Satellite
•
Feb 23, 2024
Although the standard is to open links in the same tab/window, it makes zero sense to be reading documentation and be redirected away from that documentation. 95%+ of the time we need to keep that article open to reference. We absolutely need to be able to toggle open in new tab/window or somehow add target="_blank" but I don't see a way to do this. This is low-hanging fruit, please just get this done, it's so frustrating!
Apricot Berry
•
Sep 21, 2023
Please make New Window \ New Tab the default option or, at least, toggleable.
Rose Newt
•
Jul 27, 2022
The default action for a copy/pasted link, or even a newly created link should always be "open in new window." It is very rare "if ever" that I want it to open in the same window.
Cyan Spacelab
•
Dec 7, 2021
I was going to create a new request but I think this should also apply for the "View Portal" for clients as the new page does not have any tie backs to the platform.
Emerald Alligator
•
Mar 2, 2020
Jeff F. : This might be a personal preference. That's how Autotask behaves and it's not long before you have a screen full of windows and lose track of what's what. Hold CTRL when you click to open in a new tab. Hold SHIFT when you click to open in a new windows. Voila!
Lime Koala
•
Jul 28, 2022
Andrew H.: Along with CTRL or SHIFT, middle mouse button will also open a new tab. This feature being a toggleable user preference would make the most sense.
Log in to comment and vote
Comments7
Coffee Moss
Apr 13, 2024
Assuming this is referring to links while writing KB Articles, I think "new window/tab" is best as my clients will click on a link and leave the documentation and not know how to get back to where they left off. That being said, having defaults would be great to better fit the preferences of different writers and reduce time spent editing links one at a time.
Jade Satellite
Feb 23, 2024
Although the standard is to open links in the same tab/window, it makes zero sense to be reading documentation and be redirected away from that documentation. 95%+ of the time we need to keep that article open to reference. We absolutely need to be able to toggle open in new tab/window or somehow add target="_blank" but I don't see a way to do this. This is low-hanging fruit, please just get this done, it's so frustrating!
Apricot Berry
Sep 21, 2023
Please make New Window \ New Tab the default option or, at least, toggleable.
Rose Newt
Jul 27, 2022
The default action for a copy/pasted link, or even a newly created link should always be "open in new window." It is very rare "if ever" that I want it to open in the same window.
Cyan Spacelab
Dec 7, 2021
I was going to create a new request but I think this should also apply for the "View Portal" for clients as the new page does not have any tie backs to the platform.
Emerald Alligator
Mar 2, 2020
Jeff F. : This might be a personal preference. That's how Autotask behaves and it's not long before you have a screen full of windows and lose track of what's what.
Hold CTRL when you click to open in a new tab. Hold SHIFT when you click to open in a new windows.
Voila!
Lime Koala
Jul 28, 2022
Andrew H.: Along with CTRL or SHIFT, middle mouse button will also open a new tab. This feature being a toggleable user preference would make the most sense.