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Make phone jump search for mobile number

Core Web App

phone jump only search for phone number and not a mobile number on a contact from PSA.

Not sure if thats a Autotask PSA issue.

For us the phonenumber is company number and mobile is the user.

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Comments2

  • Tomato Melon

    •

    Oct 4, 2023

    Can definitely confirm

    Hudu seems to only search the primary customer number and only phone numbers from the Autotask PSA asset card; even when I added the same mobile number to a contacts phone field the phone jump still could not find said contact

  • Plum Ash

    •

    Oct 4, 2023

    Seems to be a Autotask issue, people commented that CW was working with multiple phonenumbers on same contact