Forms in Customer Portal
It would be great if we could have the ability for a portal user to submit forms with data such as New User details, staff dismissal's so we can get all the details we need authorized by an account which is logged and assigned 2FA.
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Comments15
Lime Koala
Jul 28, 2023
Absolutely agree with this, New users/Update user/Terminate user make it fire off an event too then it can instantly action something in 365 or even better make it so it could call an API directly and you can automate virtually all email accounts.
Rose Newt
Jun 30, 2024
Would be amazing to have this - Connectwise Manage's portal is utter tripe and they've not invested in it (or the main product) significantly for years, so I hope Hudu can step up and deliver this first for us, it would be a real win and it would keep our customer in one place.
Olive Gizmo
Jul 16, 2025
I have the feeling that this is going a bit beyond the scope and that Hudu would be taking over the job of my helpdesk. Hudu has many other shortcomings to solve before it should dedicate itself to such new areas.
Beige Cascade
Oct 21, 2022
This is much needed. This would make onboarding a new user or user separation much cleaner. Also, just a simple fillable form that when hitting submit would email our support ticketing system with the info would make this work.
Sapphire Pinwheel
Apr 21
agreed
Bronze Fox
Apr 17
I agree, we are a MSP as well and would prefer that our customers can upload documents or leave notes with user details in Hudu
Indigo Peacock
Feb 26, 2024
Hope this is coming soon?
Lime Koala
Dec 5, 2025
I fully agree. We are an MSP and it would be great to have a secure portal where the client can upload documents to us. This would be great for collecting initial documentation FROM the client, as well as sharing sensitive information back and forth.
Purple Fries
Nov 22, 2023
This would be a huge feature addition for us. We have been looking for a way for clients to submit forms for onboarding/offboarding requests and the ability to link it to existing Assets or Processes would be a dream come true!
Teal Astronaut
Mar 9, 2024
Jason L. What PSA are you using currently? CW PSA has such a killer Customer Facing Portal for this kind of stuff already. I wish their Processes were as polished, but CW's supports SSO by default etc so it's been pretty awesome.
Turquoise Lake
Apr 9, 2024
Joseph Bettencourt We currently use this feature in CW portal however, It would be nice to create the forms in Hudu so we wouldn't have to manually upload to hudu
Lime Koala
Oct 22, 2025
Would love to see this feature. Also add the forms into the alerts section so we can notify/webhook on form submissions