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Copy and Paste Functionality

Core Web App

I am unable to copy and paste any KB content to anything else, whether that is Microsoft Word or Hudu itself. Support has told me that the proper way to copy part or all of an existing KB is to convert the original KB into a template.

There appears to be DRM-style restrictions preventing the ability to copy images to the clipboard and re-use them elsewhere. When copying and pasting back to Hudu, it appears to be copying the image but it is actually just inserting a reference to the original image.

I discovered this bug when I copied the content of one KB into another, then shared that second KB publicly. When opening the public link all of the copied pictures return Error 404. Yet, if I share out the original document all of the pictures will appear, revealing that the copied pictures are merely references to the same files and the error received was due to permissions.

This is incredibly frustrating and something that needs to be addressed.

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Comments2

  • Aqua Toast

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    Jun 21, 2024

    Absolutely terrible btw… I stumbled across the exact feature I need in another area of the tool. Posting here as well so we can hopefully get one person at Hudu to see it.

    Let's duplicate this duplicate feature to all record types in the system.

    • Aqua Toast

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      Jun 21, 2024

      Don't misunderstand my intentions for my original post here… I still wish to have the ability to copy/paste my KB's to Microsoft Word or Outlook or ANYWHERE ELSE!

      Everything we put in Hudu is not owned by Hudu, so stop preventing us from accessing our completed works. Just because we use your terrible documentation tools to build the KB article doesn't mean you own the content.

      Your CSV export feature is really cool if I'm doing a straight import into another tool, which explicitly supports said CSV format… but I also need to have the ability do the most basic function of copy/paste both to and FROM Hudu… Anything less is documentation tyranny.