I believe it would be beneficial to add assigned (Times) to the individual tasks within the Processes. That way we could compare from reports, our planned vs. our actual times, and it would also display to the live dashboards for our customers to have visibility of which tasks are the longest steps in the full process. Then we can adjust our planned allocated time later if we find that the average time of a task is longer or shorter. This would assist with standardizing and prioritizing work flow. As of now I listed the estimated time in "()" at the end of each task for our customer. So they can understand the steps and their length in incremental detail.
