It would be great if KB folders function just like Password folders. Being able to import with a CSV column for "folder_id" similar to the Password import template. Also being able to create a standard for every client for subfolders (again like Passwords can do) would be excellent for time saving.

Looking to be able to roll out the same folder structure to all clients in the KB section. This would allow us to have a singularly defined place for all clients documentation, Technicians would get used to where everything goes and then know where to go to get the information they are looking for as it will be aligned across all clients. Also worth adding a lock on this so that staff cannot add their own folders to the structure afterwards.

When adding new customers, it'd be useful to be able to apply templates for folders (i.e. KB and Passwords) so we can have a consistent look and navigation when browsing between customers.

Obviously, we can do this manually, but it would be nice to be able to minimize the chance of errors and be able to better audit if documentation is happening correctly/consistently.

It would be helpful to have the ability to create a standard folder that automatically appears under every company. For example, we’d like a folder called “New Computer Forms” to be automatically created for all existing companies and automatically added whenever a new company is created.

This would help maintain consistency and save time by ensuring certain folders are always in place without manual setup.

Would like to see folder templates, whereby we create template KBs and store them in a template folder (for managing projects), allowing us to create a new folder per project, and auto-create the blank/template versions of 2 or 3 KBs we want to see for every project as a standard.