Tagging for knowledge base
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Brent N.
Having a folder structure for the knowledge base is cool, but more often than not, articles fall under multiple categories.
It would be nice to be able to enter tags on articles which could be used to search and or sort them. When entering tags, Hudu would autocomplete as you type to help you pick either administratively defined tags or custom tags added by others.
#kb #qualityoflife #organization
A
Ayla M.
This is the primary reason we haven't migrated our KB's over to Hudu since our old CRM has extensive tagging. I'll jump on it as soon as this is implemented.
B
Benny C.
Would def love if tags were implemented in KB articles, or some type of keyword search that would aid in locating specifically tagged articles, especially since it's in use in other areas on the site! (see passwords area) Why wouldn't ya!
Oliver
Very good idea I used to add Meta tags onto my OneNote just for visibility on alternate wording (disk vs disc etc) and was missing this feature
Kristen W.
M
Mel W
I was thinking to myself this is a good idea as well, except it would be nice across any/all documentation. Not just Global Knowledge Base.
The Hudu Team
Chris Davis
Tags would certainly be helpful, but I also believe that custom fields for KB articles would be equally as useful. Similar to how you can add custom fields and mark them as required for assets, we would love to have the ability to do this for KB articles as well.
The Hudu Team
J
Jayson S.
This would be extremely help full for any helpdesk users, allowing them to find any KBs pertaining to what issue or application they are working on.
Victor S
Bumping this. Hoping people see it and vote more on it.
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