Sync Knowledge Base Articles to HaloPSA | Core Web App

Sync Knowledge Base Articles to HaloPSA

Tim W.

It would be a great benefit to be able to sync the Hudu Global KB to Halo's Knowledgebase. Halo has a KB search when entering in a ticket and since we don't have our KB in Halo we would need a sync to allow the articles to be created/updated in Halo when entered into Hudu.

April 20, 2023

Ange Poole

Essential for us to have the Hudu KB’s (both global and company) in Halo.

Karim Rajani

Yes please. This would make things so much easier... assign KB to tickets and projects.

Kristen W.

Merged in a post:

Integrate Hudu's Global and Company KBs with HaloPSA

Luke B.

Integrate Hudu's Global and Company KB articles, and potentially passwords into HaloPSA. This would take advantage of Halo's Ai KB suggestions.

June 3, 2025

Kristen W.

Merged in a post:

HaloPSA Knowledge Base

Brendan I.

It would be helpful if our Hudu Knowlegebase and HaloPSA knowledge base could sync so we don't need to maintain 2 separate KB locations

June 3, 2025

Kristen W.

Merged in a post:

HaloPSA: Pull from Hudu

Kevin G.

The HaloPSA integration is only Halo > Hudu. We want to send or sync our Hudu data to Halo.

June 3, 2025

Kristen W.

Merged in a post:

HaloPSA Document Integration

Matt H.

Would love to see that we can push and/or pull documents from HaloPSA Docs for tickets and other items.

June 3, 2025

Connor S.

We would absolutely love this feature! Is it possible with APIs or anything currently?

Alex Beauchamp

This would be super super helpful. Syncing those into Halo would complete our customer portal in Halo and allow for searching within tickets for resolutions and guides etc.

Brandon Bowers

I think there are duplicate ideas on this, but yes 100%.

Brandon Bowers

Any updates on this?

Brandon Bowers

Please god yes. Should be able to mark KB's as available to they are accessible in the self service portal in Halo.

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