Make Processes Searchable
Title. I am exhausted from having to constantly tell my team "We have a process for that" only to hear "It didn't come up in search", and I'm tired of trying to search up a process I created months ago only to remember that even toggling 'Comprehensive' search on doesn't work, and I have to instead remember which company I created the process for and navigate there manually.
It should not be difficult to make process titles part of the search database. I genuinely cannot imagine what train of thought led the dev team to not have this implemented from the jump.
We are constantly experiencing the same issue. Really need processes to show up in search.
Just a quick update on this: my team and I have opted to port all our Processes back to KBs. This isn't ideal, but being unable to search Processes has handicapped us by a far larger margin than the extra functionality of Processes has aided us.
We've just cancelled our ITGlue contract and are moving to Hudu. I feel this is going to be one of the things I will miss the most. The ITGlue search is awesome. I really would like to see everything globally searchable.
Not just processes, Knowledge base as well I am constantly telling people on my team and afterhours support that we have documentation, and then find its not searchable because partial word search doesnt work.