Make Processes Searchable
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Joel P.
Title. I am exhausted from having to constantly tell my team "We have a process for that" only to hear "It didn't come up in search", and I'm tired of trying to search up a process I created months ago only to remember that even toggling 'Comprehensive' search on doesn't work, and I have to instead remember which company I created the process for and navigate there manually.
It should not be difficult to make process titles part of the search database. I genuinely cannot imagine what train of thought led the dev team to not have this implemented from the jump.
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Jadene Peters
I too would be grateful for this feature.
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Nicholas B.
+1 This is a big deal
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Todd L.
I am in the midst of my migration from IT Glue and it is disappointing to learn that the search is not as comprehensive as IT Glue.
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Justin J.
We are constantly experiencing the same issue. Really need processes to show up in search.
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Joel P.
Just a quick update on this: my team and I have opted to port all our Processes back to KBs. This isn't ideal, but being unable to search Processes has handicapped us by a far larger margin than the extra functionality of Processes has aided us.
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James M.
We've just cancelled our ITGlue contract and are moving to Hudu. I feel this is going to be one of the things I will miss the most. The ITGlue search is awesome. I really would like to see everything globally searchable.
Mike G.
Not just processes, Knowledge base as well I am constantly telling people on my team and afterhours support that we have documentation, and then find its not searchable because partial word search doesnt work.
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Paul G.
Mike G.: Tried comprehensive search? It's more likely that you have a word order issue, rather than a partial word issue, although the implementation of search is currently a bit odd.