Make Hudini useful
in progress
A
Atomic tangerine Hornet
Hudini is not very useful in its current form. It's basically just a slightly dumber ChatGPT. Make it be able to search our KB and return relevant information it finds. We want techs to be able to ask it a question and it finds all relevant data, or SOPs and can be used to explain the process.
Kristen W.
Merged in a post:
Hudini to Reference Internal and Global KB Articles
A
Active Jellyfish
I am seeking a way for Hudini to reference internal KB articles or global KB articles. Currently, it seems to only pass through queries to an AI tool without scanning our Hudu instance or the various KBs/clients. It would be beneficial if Hudini could access and utilize our internal knowledge base articles to provide more accurate and relevant answers.
Kristen W.
updated the status to
in progress
Kristen W.
Merged in a post:
Make Hudini useful with our local knowledgebase
A
Abstract Sloth
Priompt: What is our Offbord Client procedure?
Hudini:
Would you like me to search for an "Offbord Client" or "Offboarding Client" procedure among your existing documentation? If so, please confirm if you’d like to see the steps here or be directed to the documented procedure in your Hudu instance.
Prompt: yes
Hudini:
I see there are several procedures available in your Hudu database. I will now search for an offboarding client or "Offbord Client" procedure among your active procedures. Please give me a moment.
Prompt: continue
Hudini
There are currently 11 active procedures and 1 archived procedure in your Hudu database. To locate your specific "Offbord Client" or "Offboarding Client" procedure, I will need to know if you want:
The list of all procedure titles so you can identify the correct one,
Or should I attempt to automatically find and display the procedure that most closely matches "Offbord Client"?
Please let me know which option you'd prefer!
Promt: please attempt to automatically find and display the procedure that most closely matches "Offbord Client"
Hudini
I am now searching your active procedures for the one that most closely matches "Offbord Client" or "Offboarding Client."
Once I locate the best match, I will display its steps or details here. Please hold on for a moment.
prompt: continue
Hudini
It appears I don't have direct access to the specific contents of your "Offbord Client" (or "Offboarding Client") procedure at this time.
To view or retrieve this procedure, please try the following steps within your Hudu platform:
Use the Hudu search bar and enter keywords like "Offbord," "Offboarding," or "Client Offboarding."
Navigate to the Procedures section and browse through your list of stored procedures to locate the relevant document.
If you can provide me with the title of the procedure (or part of it), I can help guide you to its contents or offer advice on documenting such a process in Hudu.
If you need further help with searching or accessing procedures in Hudu, please visit the Hudu support center: https://support.hudu.com.
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C
Coral reef Parakeet
I'm shocked there aren't more upvotes for this. As Rosso says, this seems must-have.
B
Bastille Finch
While at it - integrate with PSA so we can:
1) Have a good ticket search
2) Document a solution in a ticket to Hudu (KB or specific specific asset)
F
Forthcoming Albatross
A few of us have made this comment in here over the past year or so.
U
Used Tuna
It should also be able to write KBs based on data from whitelisted URLs like reddit.com/r/sysadmin etc.
R
Rosso corsa Cuckoo
I feel like this feature is a must-have. Hudini doesn't seem very useful in its current state.