KB Review/Expiration
W
Wenge Hoverfly
I would like to see that when a KB is created is goes through an approval process. I would like my team to be able to create KB articles as they go be want to be careful they are useful.
I would also then like to have a expiration policy that applies to articles so they can be reviewed, updated or removed. That way old data isn't staying in the system and not helping.
M
Musical Giraffe
Another request has been created, containing these functions.
https://hudu.canny.io/feature-requests/p/iso-compliance-through-new-features
Please upvote this
M
Musical Giraffe
We need this function, the use of the HUDU kb is no longer compliant with ISO27001 and ISO9001.
It is inconceivable that this restriction would require moving away from HUDU.
C
Comparable Antelope
This is urgently needed, please add to roadmap!
F
Fresh Lynx
Also a requirement for us - ISO27001
Kristen W.
Merged in a post:
Review workflow for new/edited KB articles
L
Limited Panda
To conform to ISO27001 standards we require newly created or edited KB Articles to go through an approval process.
Currently we have no way of creating a workflow for review and approval/decline of newly created or edited KB Articles.
A simple feature to automatically tag an article as “review neccesary” with a notification sent to a certain group of users (HUDU Admins) would suffice.
Please consider including this feature in your product, since there are most likely other companies using your platform in need of this feature.
Y
Yolk Pigeon
We've been with Hudu for some time and KB or article management has become untenable. We need everyone to be able to submit articles that go through an approval process. We need flagged articles to go back to a queue where they can be unpublished until the approval reviews.
R
Registered Bobcat
I agree. Would also be good to categorise KB articles. Plus have a review date say defaulting to 12 months etc.
C
Competitive Partridge
This is also mentioned on Feature Request https://docs.mycompassonline.com/feedback/p/kb-reviewexpiration
I've added my vote to both this Feature Request and that one.
C
Competitive Partridge
Just want to add my vote to this feature request. Everything mentioned so far are all important aspects of the KB IMHO:
- Expiration dates so we remember to review certain items with a certain amount of regularity.
- The ability for people to create / edit KBs with those changes only being a "suggestion" that needs to go to an approver before it's published.
- Make #2 above auditable.
L
Limited Panda
We need this feature to conform to our ISO standards. Currently we have no way to create a workflow for review/approval of documentation, which makes it so that we have to restrict what users within the company are able to create articles in HUDU.
A simple workflow to notify "KB Admins" to review newly created articles, and either approve or decline them, would be sufficient.
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