Helpdesk integration
This would be similar to the GlueConnect feature ( https://www.itglue.com/features/glueconnect/ ) and would allow an outsourced/external helpdesk partners [such as Continuum, Inbay, GMS, Uptime, Collabrance] to connect via an api to our MSP Hudu instance and use their own user identities with it. That way we have fully auditable access, and the outsource helpdesk only have to maintain their own user identities. This is an external access, collaboration need. It is also a dealkiller, something which any MSP utilizing outsourced helpdesk considers a must-have in order to move Hudu.
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Comments32
Plum Burrito
Sep 29, 2023
As of today, I am finally free from my 3-yr IT Glue contract! (WooHoo) and ready to get Hudu integrated. I hope the testing is going well for this feature :)
Rose Milkyway
Apr 8, 2023
Any news on a timeline for this please? We need this.
Apricot Berry
May 11, 2023
Seriously suffering without this, any update here?
Lime Koala
Oct 10, 2023
Definitely do this. Being able to incorporate in any 3rd party helpdesk makes this a requirement to prevent double documentation.
Amethyst Lemon
Apr 4, 2024
Brandon B. We are now live with our support: https://www.uptimeglobal.tech/post/hudu-now-fully-supported-for-msp-partners
Silver Pretzel
Sep 25, 2023
I'm a future MSP client of an outsourced help desk partner and I, too, would love to see this feature implemented ASAP.
Amethyst Lemon
Apr 4, 2024
Kevin S. We are now live with our support: https://www.uptimeglobal.tech/post/hudu-now-fully-supported-for-msp-partners
Rose Milkyway
Oct 31, 2023
Definitely needing this functionality, been waiting for over a year for this :), Is this still being worked on?
Purple Mustard
Sep 29, 2023
And Jira Service Management!
Aqua Reindeer
Sep 27, 2023
How's this progressing? It is preventing us from moving to an outsourced help desk partner and is going to force us to go back to IT Glue…
Amethyst Lemon
Apr 4, 2024
Nick Costelloe We are now live with our support: https://www.uptimeglobal.tech/post/hudu-now-fully-supported-for-msp-partners
Amethyst Lemon
May 11, 2023
We are waiting patiently and are ready to use this, when are you anticipating this being live Hudu?
Amethyst Lemon
May 30, 2023
For anyone reading this also waiting, Q3 is the time.
Indigo Magnetosphere
May 30, 2023
Uptime Solutions: Hi Uptime Solutions, we anticipate this being released late Q3 this year - a version is currently in testing!
Blue Goose
Apr 2, 2025
Will this work with ServiceNow?