For me, I would like a button to create a new Autotask ticket from within an asset in Hudu. If the asset name exists as a configuration item in Autotask, then it would auto link to that configuration. Also, it would be awesome to see linked tickets from Autotask for an asset. (this could even be something that didn't load at first, but you could click a button, as I'm sure it would be a bit slow to poll AT for this data)
Red Handle
•
Mar 29, 2021
Configs for sure! Many configs created in AT that are not in DRMM.
Emerald Alligator
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Jun 5, 2020
And sync of configuration items
Aquamarine Pie
•
Apr 8, 2021
Oliver W.: Absolutely two-way asset/item synchronization
Sapphire Geyser
•
May 25, 2021
Giulio Maroso: This would allow us to move to Hudu without having to wait for the N-Central integration.
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Comments8
Red Glacier
Sep 11, 2025
upvote
Yellow Nucleon
Jan 10, 2023
See the new IT Glue integration with Autotask. https://ww1.autotask.net/help/Content/4_Admin/5ExtensionsIntegrations/Kaseya/ITGlue.htm
Please make this similar.
Red Handle
Mar 29, 2021
For me, I would like a button to create a new Autotask ticket from within an asset in Hudu. If the asset name exists as a configuration item in Autotask, then it would auto link to that configuration.
Also, it would be awesome to see linked tickets from Autotask for an asset. (this could even be something that didn't load at first, but you could click a button, as I'm sure it would be a bit slow to poll AT for this data)
Red Handle
Mar 29, 2021
Configs for sure! Many configs created in AT that are not in DRMM.
Emerald Alligator
Jun 5, 2020
And sync of configuration items
Aquamarine Pie
Apr 8, 2021
Oliver W.: Absolutely two-way asset/item synchronization
Sapphire Geyser
May 25, 2021
Giulio Maroso: This would allow us to move to Hudu without having to wait for the N-Central integration.
Salmon Yogurt
Mar 24, 2022
Giulio Maroso: Absolutely this!