Automatically create a support ticket when a task is assigned

Please add an option to automatically create a support ticket in a connected ticketing system, such as Atera, when a Hudu process/SOP task is assigned to a technician.

Currently, assigning work in Hudu means we also need to manually create a ticket to get it into the technician’s normal work queue. This duplicates administration and creates a risk that assigned tasks are overlooked.

Ideally, this feature would:

• Create a ticket against the matching customer and assign it to the corresponding technician.

• Include the task title, description, due date, priority, and a link back to the Hudu task.

• Display the ticket number and link within Hudu.

• Prevent duplicate tickets when a task is updated or reassigned.

• Be optional, so we can choose which processes or tasks create tickets.

This would connect SOP assignments directly to technicians’ daily ticket queues, making work easier to track and reducing manual data entry.